Lifeware Labs adheres to the following policies with regard to Your privacy.
A. “NPI” is information that is not personally identifiable and that is obtained through Your use of the Service.
B. “PII” is non-public information that is personally identifiable and obtained in connection with providing a product or service to You, including personally identifiable information You provide during the registration process or during Your use of the Service. It may include information such as name, email, phone number and address that You provide to Lifeware Labs. PII does not include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to contact or identify You.
3. INFORMATION COLLECTION
When You use the Service, Lifeware Labs collects NPI such as Your device’s operating system. Likewise, in order to offer You meaningful products and services and for other reasons, Lifeware Labs may collect PII about You from the following sources:
Information available to Us through weblogs about Your traffic on other websites; or
Information You give Lifeware Labs on applications or other forms while using the Service, including, without limitation, the information You provide in creating Your account; or
Information You send Lifeware Labs via any medium, including, but not limited to the Service, email, telephone, and social media interaction; or
Information You, or a third party on Your behalf, send Lifeware Labs to create or authenticate Your account (e.g., Facebook authentication APIs); or
If You use a mobile device platform to access the Service or communicate with Lifeware Labs, information transmitted from Your mobile device; or
Information purchased from or provided by third parties.
In order to use the Service (apart from the publicly available portion of the Site or Lifeware Labs Cloud), You must provide Lifeware Labs the following information: first name, last name and email address. In addition, You may choose to add additional information to Your contact information.
If You submit a contact form on the website, that information is not stored, but it is emailed to a Lifeware Labs employee who will then respond to it. Do not put any PII into the form such as social security numbers or any other non-public personal information.
Collection of Location Information
When You use the Service, We may collect location data that You provide Lifeware Labs.
Log Files, IP Addresses and Information About Your Device
When You use the Service, Lifeware Labs may receive the IP address of Your handheld device (or the proxy server You use to access the internet), Your computer operating system, Your mobile device, including Your Unique Device Identifier (“UDID”) and mobile operating system, as well as the name of Your ISP or Your mobile carrier. The link between Your IP address and Your PII is not shared with third parties without Your permission, except as described in Section 8. (“When Lifeware Labs May Disclose Your Information”), below.
5. USE OF PII
Lifeware Labs Cloud uses Lifeware Labs’ algorithms to process wearable device datasets.
From time to time, We may disclose the information collected from You, including PII, in accordance with Section 8 (“When Lifeware Labs May Disclose Your Information”), below.
Lifeware Labs uses and/or intends to use PII to:
Operate and improve the Service;
Track use of the Service;
Create Your account
Provide You with the Service and other products and services that You may request or that You have expressed interest in, including services provided to You under a written agreement entered into between You and Lifeware Labs;
Evaluate Your interest and needs in order to improve the Service and make available other offers, products or services;
Evaluate the types of offers, products or services Lifeware Labs makes available to You and potential customers;
Facilitate subscription processing, reviews and analysis;
Provide customer support;
Communicate and provide additional information that may be of interest to You through email or other means, such as special offers, announcements, and marketing materials;
Send You reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing; and
6. LIMITATIONS ON ACCESS TO PII
Our policies limit access to un-aggregated user PII that is collected from the Service, to Our employees and agents and the employees and/or agents of Our affiliates and business partners who need the information to fulfill their business responsibilities, and who are under obligations of confidentiality. In some cases, this may require Your information to be sent to other countries. By supplying Your PII to Lifeware Labs, including information supplied through the Service, You consent to Your information being transferred to Lifeware Labs, its affiliates, vendors or agents. Vendors and other outside contractors We engage are subject to Our contractual requirements for safeguarding PII.
In addition, Lifeware Labs employs commercially reasonable security measures, including advanced technology, to protect PII collected against unauthorized access, disclosure, alteration or destruction. Lifeware Labs reviews and enhances its security systems in a commercially reasonable manner and as it deems necessary. Even with such technology, no web site or database is 100% secure. Lifeware Labs cannot and does not guarantee that such security measures will prevent loss, misuse and/or alteration of information under its control.
7. LINKS/ POSTINGS TO OTHER WEBSITES
Lifeware Labs is not responsible for the actions, practices, or content, including but not limited to the privacy practices, of such third-party websites from which You may access the Service or that are linked to in the Service. Lifeware Labs does not guarantee, approve, or endorse any information, material, services, or products contained on these third-party websites. Lifeware Labs is not responsible for any content on sites linked from or to the Service or for obtaining the necessary consent for such third party sites to collect, transmit, or otherwise use Your information.
You understand that such websites may have their own legal documents to which You must agree prior to using and that Lifeware Labs has no control over these legal documents. As always, You understand that it is Your responsibility to verify Your legal use of a website as well as use of information from the website with the corresponding website owner. If You visit the sites of third parties, please be sure to review the privacy policies applicable to those sites.
8. WHEN LIFEWARE LABS MAY DISCLOSE YOUR INFORMATION
B. Lifeware Labs may share PII Lifeware Labs collects, as permitted by law, to companies such as credit reporting agencies, or servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information such as a state or federal law, regulation, search warrant, subpoena, or court order; or in special cases, such as in response to a physical threat to You or others, to protect property, or if We determine such disclosure is legally advisable or necessary to defend or assert legal rights or prevent harm, to defend ourselves in litigation. In the event that Lifeware Labs is legally compelled to disclose Your PII to a third party, Lifeware Labs will attempt to notify You unless doing so would violate the law or court order.
C. Lifeware Labs may share PII in accordance with Section 11 (“Transfer of Ownership”), below.
D. If You prefer that Lifeware Labs does not share certain information with third parties, as described above, You can direct Lifeware Labs not to share that information by contacting Us (email@example.com). Please note that an opt-out with respect to information sharing will not apply to information sharing arrangements described in Sections 8. B or C.
9. SECURITY POLICY & USER ID/PASSWORD
The Service utilizes various information security measures such as internet firewalls, encrypted data transmission, and operating procedures to protect Your PII, accounts, passwords, etc. Your PII is kept completely separate and confidential, unless You have given someone else access to Your PII. If Lifeware Labs provides the capability for You to create a user ID and password, You should protect Your user ID and password and NOT share it with anyone. If You believe Your user ID and password have been compromised and You have trouble changing Your user ID/password on the Service, please contact Us (firstname.lastname@example.org).
10. CAN-SPAM COMPLIANCE NOTICE
Lifeware Labs and its affiliates fully comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from Lifeware Labs by contacting Us (email@example.com).
11. TRANSFER OF OWNERSHIP
12. NOTICE TO RESIDENTS OF COUNTRIES OUTSIDE OF THE UNITED STATES OF AMERICA
13. CALIFORNIA PRIVACY RIGHTS
As of January 1, 2020, the California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with additional privacy rights. Under the current guidelines, Lifeware Labs is exempt from the rules and regulations of the CCPA. If You are a California resident and concerned about the privacy of your personal information please contact Us (firstname.lastname@example.org).
15. PROTECTING CHILDREN’S PRIVACY
Use of the Service is limited to users who are eighteen (18) years of age or older and/or have legal capacity to form a binding contract.
16. GENERAL DATA PROTECTION REGULATION (GDPR)
Lifeware Labs’ policy is to protect and safeguard any PII obtained by Lifeware Labs in accordance with applicable United States state and federal laws governing the protection of PII and data. Those who choose to access the Service from locations outside the United States do so on their own initiative, and are responsible for compliance with local laws if and to the extent local laws are applicable.
Although Lifeware Labs does not target or knowingly collect data from users in the European Union (EU), Lifeware Labs has undertaken efforts to ensure that the Service is compliant with the European Union’s General Data Protection Regulation (GDPR). If You are an EU or United Kingdom resident and believe We may have collected PII from You, subject, as the case may be, to additional elements that may be required to establish Your identity, You may send Us an e-mail at email@example.com to request, at no charge, to delete any information We may have collected from You (subject to applicable law); provided, however, that it may not be possible to (i) identify all information that You submitted or was derived from Your use of the Service or (ii) delete all information You submitted. You may exercise these rights free of charge. These rights will be exercisable subject to limitations as provided for by the GDPR. Any requests to exercise the above listed rights may be made by contacting Us (firstname.lastname@example.org). You may also lodge a complaint with the competent Data Protection Authority if You are dissatisfied with the manner in which Your PII is used by Us.
17. HOW LONG WE RETAIN YOUR INFORMATION
We keep Your PII only as long as necessary for the purposes for which the PII are processed and as permitted by applicable law. For users that register using Our mobile application, We store the personal information they provide in their user profile indefinitely. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
In practice, We delete or anonymize Your PII upon deletion of Your account, unless:
We must keep it to comply with applicable law;
We must keep it to evidence Our compliance with applicable law;
there is an outstanding issue, claim or dispute requiring Us to keep the relevant information until it is resolved; or
the information must be kept for Our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
Keep in mind that even though Our systems are designed to carry out data deletion processes according to the above guidelines, We cannot promise that all data will be deleted within a specific timeframe due to technical constraints.